Refund policy

Return & Exchange Policy

We want you to love your MONTEYN pieces. Because of the nature of our products, we accept returns and exchanges only for manufacturing defects or items damaged in transit, along with one-time size exchanges as described below. Please read the details carefully before placing your order.

7-Day Window
You have 7 days after receiving your item to request a return or exchange for an eligible reason.

Eligibility
To be eligible, your item must be in the same condition that you received it i.e. unworn, unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

What we accept
We accept returns and exchanges only in cases of manufacturing defects or products damaged during transit. We do not accept returns for change of mind or fit preference. Size exchanges are handled separately under the terms below.

Size Exchanges
We offer a one-time size exchange per order, so you can swap for a better fit. Please note:
• The exchange can be made only once per item.
• The replacement size must be a size that was available on our website at the time of your purchase.
• We cannot accept exchanges for sizes smaller or larger than those listed in our size chart, as these fall outside our stocked range.
• The item must meet all eligibility conditions above (unworn, unused, tags attached, original packaging).

If you're unsure about your fit, please reach out to us at support@monteynclub.com before ordering and we're always happy to help you find the right size and avoid the need for an exchange.

Our Quality Promise & Fair-Use Note
Every order goes through a quality check (QC) and is photographed before packing. These records help us ensure you receive a flawless product and allow us to verify the condition of items at dispatch. As a result, damage claims that do not match our pre-dispatch records cannot be accepted. We kindly ask customers to record an unboxing video when opening the parcel as this is the fastest way for us to verify and resolve any genuine claim.

Complimentary & Free Items
If your order included any free, complimentary, or gifted merchandise (such as a free gift, add-on item, or promotional product), these items must also be returned in their original condition along with the purchased product to be eligible for a refund or exchange. Refunds will not be processed for orders where complimentary items are missing, used, or damaged. In such cases, the value of the complimentary item may be deducted from your refund.

How to Start a Return or Exchange
Email us at support@monteynclub.com with your order number, and (for defect/damage claims) clear photos or video of the issue, within 7 days of delivery. Items sent back without first contacting us will not be accepted.

Refunds
Once we've received and inspected your return, we'll notify you whether the refund has been approved. If approved, you'll be automatically credited to your original payment method within 7 business days. Please note it may take additional time for your bank or card company to process and post the refund. If more than 7 business days have passed since we approved your refund and you haven't received it, please contact us at support@monteynclub.com.